Question 1

Who will pray for me?

Accepted Answer

Other members of Pray.Online: adults in the United States and the United Kingdom who choose to pray for people they have never met. They pick your request because it speaks to them, then pray it out loud in their own voice.

Question 2

Is it a real person?

Accepted Answer

Yes. Every prayer is a recording of a real person’s voice. Before it reaches you we check it: the recording is transcribed and matched against the words of your request, and one that doesn’t match is not delivered. Anything our checks flag is looked at by a person on our team.

Question 3

Which faith is it?

Accepted Answer

Pray.Online grew out of the Christian habit of praying for one another, and everyone is welcome to ask. Your request is prayed in your own words, so it keeps your own way of speaking to God.

Question 4

What does a request cost?

Accepted Answer

One Praycredit for each person you ask to pray (1 Praycredit = 1 person praying). You choose how many people. Urgent requests cost a little more, and you always see the total before you send.

Question 5

Can I stay anonymous?

Accepted Answer

Yes. People who pray never see your name, whatever you choose. You can also keep a request private, as a journal entry only you can see.

Question 6

Why do people who pray earn Praycredits?

Accepted Answer

Praying out loud for a stranger takes time and care. When a prayer passes our checks, the person who prayed receives a share of a Praycredit as a thank-you, which they can later withdraw. Nobody can choose who gets paid, and tips can’t be withdrawn.

Question 7

What if nobody prays?

Accepted Answer

If your request closes before everyone has prayed, each empty place comes back to you as a Praycredit, automatically.

Question 8

Who runs this?

Accepted Answer

Pray.Online is run by Happily Ever Digital Ltd, a small company registered in England and Wales. Our About page says who we are and how to reach us.

Question 9

How do I change my email address?

Accepted Answer

Go to Settings > Account and security > Email address to update your email address. You'll need to verify your new email.

Question 10

How do I delete my account?

Accepted Answer

Go to Settings > Account and security > Delete account. We explain what is erased and what is kept, and ask you to sign in again. Your account is scheduled for deletion 30 days after you confirm. Until then you can sign in and choose "Keep my account" to cancel. After that your profile, recordings, journal and messages are permanently erased.

Question 11

How do I cancel my subscription?

Accepted Answer

Open Subscription from Settings and choose Cancel subscription. It takes effect at the end of the month you've paid for, and any Praycredits you already have never expire. If you subscribed in the App Store or Google Play, cancel it there. To close your account entirely, use Settings > Account and security > Delete account.

Question 12

How do I report inappropriate content?

Accepted Answer

Open the "More actions" menu (⋯) on a prayer request or response and choose "Report". Our team reviews reports within 24-48 hours.

Question 13

How do I buy Praycredits?

Accepted Answer

Open your Wallet and select "Buy Praycredits", then pick a Praycredit package. Your new balance is available immediately after purchase. Praycredits never expire.

Question 14

How do referrals work?

Accepted Answer

Share your referral code. When a friend you invite buys their first pack of Praycredits, they get 50% of that pack extra, rounded down, as Praycredits for use on Pray.Online. Once they have used all the Praycredits from that pack, you get the same bonus. Nobody earns anything just for signing up. These Praycredits can be spent on prayers but can't be withdrawn.

Question 15

How do withdrawals work?

Accepted Answer

Only Praycredits you earned by praying can be withdrawn, once you reach the minimum shown on your Wallet's Earnings tab. Set up a payout method there, then request a withdrawal. Praycredits from referrals are for use on Pray.Online and can't be withdrawn.

Question 16

What happens after I choose to pray for a request?

Accepted Answer

The request shows up under Active on your I'm Praying For page, where you record and submit your prayer before it expires. How many requests you can be praying for at once depends on your trust tier.

Question 17

How is the cost of a prayer request calculated?

Accepted Answer

Each person you ask to pray costs 1 Praycredit (1 Praycredit = 1 person praying). Urgent requests cost more per person. The exact total is shown before you submit.

Question 18

Can I post a prayer request anonymously?

Accepted Answer

Yes. When creating a request, use the privacy option to post publicly or anonymously.

Question 19

Where are my receipts?

Accepted Answer

Settings > Purchases and receipts lists every pack and plan you bought on the web, with a link to the Stripe receipt. We also email a receipt each time. Purchases in the App Store or Google Play have their receipts there.

Question 20

Can I get a refund?

Accepted Answer

Praycredits are delivered straight away, so the 14-day cancellation right ends when you buy. If something went wrong, read the refund policy in our Terms or send us a message and we will look at it.

Question 21

When will my withdrawal arrive?

Accepted Answer

The confirmation step shows the dates it should arrive, usually within 3 to 5 business days after it is sent. You can print or save that summary.

Question 22

How do I block someone?

Accepted Answer

Open their profile or your conversation, open the "More actions" menu (⋯) and choose "Block". They aren't told. You can see and undo blocks in Settings > Privacy and safety.

Question 23

How do I appeal a decision about a prayer?

Accepted Answer

Open the prayer and choose to ask for a review. You can follow it in Settings > Privacy and safety > Appeals.

Question 24

How do I record a prayer for someone?

Accepted Answer

Choose a request on the Pray page, then record your prayer aloud from I'm Praying For before the time runs out. Say the prayer for the person by name if they shared one.

Question 25

How do I stop emails from Pray.Online?

Accepted Answer

Use "Manage emails" at the bottom of any email, or Settings > Notifications and email. Account, security and money emails are always sent.

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